Helpline

Whenever you have a question, we are there to answer it. Specialists for all questions around technique, software and production.

With the Helpline for Machine Issues and specialized STOLL M1plus & CREATE Helpline for the patterning software, we ensure that always the right expert is available. Our expert service specialists and application technicians support you directly by E-mail in German or English.

Please add the following information in your contact email for technical support:

• Company credentials and country.
• Your customer number, if available.
• For machine issue, we must have Machine Type, Component and Number like 815 001 01234 or if you have a more recent machine like 867 000 60123.
• Furthermore, we need the error number shown by the machine.

For issues with your Patterning Software, we must have the following information.

• Version of your M1+ and Create Software.
• Pattern file MDV or SPF.
• Detailed issue description, screenshots will help.

Any questions? Contact us - we will gladly help you!